Shipping policy
Thank you for shopping with Cartoryx. We are committed to delivering your furniture and home products safely and efficiently. Please review our Shipping Policy below for important information regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary based on your location and product availability.
United States
- Standard Shipping: 5–10 business days
- Large Furniture Items: 7–15 business days
International Shipping
Delivery times may vary depending on the destination country, customs processing, and local carriers.
Estimated delivery: 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Product size and weight
- Shipping method selected
Any applicable shipping fees will be displayed before you complete your purchase.
Free Shipping
Cartoryx may offer free shipping promotions on qualifying orders. Eligibility and minimum purchase requirements will be clearly displayed on our website when available.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take up to 48 hours to appear after shipment.
Delivery Information
Customers are responsible for providing accurate shipping information at checkout.
Cartoryx is not responsible for delays, lost shipments, or additional shipping costs resulting from:
- Incorrect shipping addresses
- Incomplete delivery information
- Failed delivery attempts
- Refused deliveries
If an order is returned due to an incorrect address, additional shipping charges may apply.
Large Furniture Deliveries
Certain oversized furniture items may require special handling and delivery services.
For large-item deliveries:
- Delivery appointments may be scheduled by the carrier.
- Someone may need to be available to accept delivery.
- Additional delivery services, such as room-of-choice delivery or assembly, may be available where offered by the carrier.
Damaged or Missing Packages
Please inspect your order upon delivery.
If your package arrives damaged, incomplete, or contains the wrong item, contact us within 48 hours of receiving your order.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- Photos of any visible damage
We will review the issue and work to provide a suitable resolution.
Delayed Shipments
While we strive to meet estimated delivery times, delays can occur due to factors beyond our control, including:
- Severe weather conditions
- Carrier disruptions
- Customs processing
- Supply chain interruptions
- High seasonal demand
Cartoryx is not liable for delays caused by third-party shipping carriers or events outside our reasonable control.
International Orders
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT or local fees
- Government-imposed charges
These fees are not included in product prices or shipping costs unless otherwise stated.
Lost Packages
If your tracking information shows a package as delivered but you have not received it:
- Check with household members or neighbors.
- Contact the shipping carrier.
- Reach out to our customer support team for assistance.
Claims for lost packages may be subject to carrier investigation procedures.
Contact Us
If you have questions regarding shipping or delivery, please contact us:
Cartoryx Customer Support
Email: support@cartoryx.site
Website: www.cartoryx.site